Tenant Case Manager – #2020-129

Full Time – 1 Year Term
December 2020-December 2021
Abstinence Based Housing
136 Magnus Avenue, Winnipeg, MB

This is an exciting time for Manitoba health care. Manitoba’s health system is currently in transition with planning and changes aimed at improving the quality, accessibility and efficiency of health care services throughout Manitoba. AFM contributes to the health and resilience of Manitobans across the province by providing addictions services and supporting healthy behaviours. If you would like to be part of a foundation of excellence in addictions services and support and build a new vision of integrated health services in Manitoba, consider a career with us.

River Point Apartments is 30 unit transitional housing facility for adult male and female individuals engaged in various stages of addictions recovery. Reporting to the Adult Treatment Services Leadership Team and working within a small integrated multi-stakeholder team, the Client Case Manager is required to provide services to adult tenants living in the abstinence based apartments. This position requires a commitment to a client-centered philosophy and approach to the development, provision and support of AFM programs and services.

The Case Manager will work as a member of a multi-disciplinary team and will demonstrate the following:

  • Ability  to  communicate  respectfully  and  positively  with  tenants  and  staff  and  presents  self  in  an approachable, trustworthy and friendly manner.
  • Demonstrates a genuine enthusiasm for client-centered care as well as empathy and compassion.
  • Exhibits the ability to respond to tenant needs and crises in a responsible, timely and flexible manner.
  • Demonstrates the ability to balance the needs of tenants, the program, other staff persons and those of the organization.
  • Ability to identify priorities based on tenant and program needs.
  • Awareness of the unique circumstances and needs of adults in various stages of recovery.
  • Demonstrates ability to advocate for and encourage self-advocacy for tenants.
  • Ability to work with adults of all ages from diverse backgrounds. Knowledge of and experience with Aboriginal People, impacts of colonization and intergenerational trauma is considered an asset.  Fluency in Ojibwe and/or Cree is also considered an asset.
  • Demonstrates enthusiasm for ongoing professional development activities, and engages in reciprocal learning experiences with colleagues and supervisors.
  • Demonstrates active listening abilities, is coachable and responds positively to supervision.
  • Works collaboratively in the context of a provincial organization, with numerous colleagues, to ensure a consistent AFM approach.
  • Demonstrates a strong commitment to personal and professional ethics, integrity and responsibility.
  • Ability to manage one’s own emotions and strong feelings; maintain a calm composure in challenging circumstances; think clearly and stay focused under pressure.


  • Use a strength based model to work collaboratively with tenants to assess their needs and develop individualized, flexible treatment plans which focus on key life areas including: addictions, mental health, housing, employment, social, spiritual, physical health, etc.
  • Monitor progress of tenants (strengths and setbacks) towards achieving goals; adjust goals as appropriate.
  • Provide individual and group counselling relevant to tenant needs.
  • Facilitate continuing care individual counselling or groups with a focus on addictions and mental health recovery.
  • Understand the lease agreement in place with tenants as well as tenants’ rights and responsibilities.  Provide advocacy or support where required to nurture the tenant having a positive rental experience and reference from property management company.
  • Facilitate tenants’ positive connections within the apartments and through community involvement, and foster a strong social support network.
  • Network and liaise with community service providers regarding tenants’ needs.
  • Develop and deliver health related education programs based on tenant needs.
  • Respond to crisis situations; facilitate immediate intervention and follow up.
  • Meet administrative requirements with respect to documentation, correspondence, statistics, activity reports, attendance.
  • Facilitate and champion change management processes.
  • May participate on committees, teams or working groups at the local, regional, provincial or national level.
  • Performs other related duties as assigned.

Qualifications: A Bachelor’s Degree in the Social Sciences or related field with a minimum of one  year supervised counselling experience (or volunteer experience); working in the addictions field an asset or a Diploma in Applied Counselling with a minimum of two years supervised counselling experience (or volunteer experience). Demonstrated knowledge and skills related to assessment, individual and group counselling possess a valid C.P.R. certificate. Excellent organizational, interpersonal, communication and documentation skills. Knowledge of the addictions and mental health fields and demonstrated ability to work within a complex system of services are required. Experience working from a client- centred perspective is essential. Training and /or experience in the utilization of Motivational Interviewing techniques and experience in planning, preparing and presenting educational material is an asset. Demonstrated ability working within, and contributing to, a positive team environment is required. Effective communication and problem solving skills are required. Demonstrated understanding of, and sensitivity to, working with culturally diverse populations is essential. Fluency in English; (French verbal/written and or fluency in Ojibway/Cree an asset).

The Competencies for the Client Case Manager opportunity are:

  • Adaptability/Flexibility
  • Analytical Thinking and Decision Making
  • Self-Management
  • Client Centered Change
  • Continuous Learning
  • Diversity and Cultural Responsiveness
  • Effective Communication
  • Ethical Conduct and Professionalism
  • Planning and Organizing
  • Teamwork and Cooperation
  • Interpersonal Rapport
  • Case Management
  • Counselling
  • Crisis Intervention
  • Understanding Mental Health Issues, Substance Use, Abuse and Dependency

This position is primarily 8:30 AM – 4:30 PM on week days, however will require the ability to work some varying hours (evenings).

It is an AFM practice to request a criminal record check and conduct a child abuse registry check prior to finalizing the appointment of successful candidates

Competition No:  2020-129

Closing Date:   Wednesday November 4th, 2020            

Salary Range:   $29.51 – $35.42 per hour (under review)
(potential to move to a maximum of $38.12 per hour with certain qualifications)

Apply with cover letter and resume to:
Director, River Point Centre
Addictions Foundation of Manitoba
146 Magnus Ave.
Winnipeg, MB R2W 2B4
Fax: (204) 582-2062

Email: wpgmens@afm.mb.ca

We thank all applicants for their interest in employment with the Addictions Foundation of Manitoba, however only those selected for further consideration will be contacted.

The Addictions Foundation of Manitoba values diversity and lived experience


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