Quality Improvement Coordinator #2020-040 (Reposted)

Full-Time Permanent Position
1031 Portage Avenue

This is an exciting time for Manitoba health care. Manitoba’s health system is currently in transition with planning and changes aimed at improving the quality, accessibility and efficiency of health care services throughout Manitoba. AFM contributes to the health and resilience of Manitobans across the province by providing addictions services and supporting healthy behaviours. If you would like to be part of a foundation of excellence in addictions services and support and build a new vision of integrated health services in Manitoba, consider a career with us.

Reporting to the Director of Decision Support, Education and Staff Development, the Quality Improvement Coordinator has primary responsibility for leading evidence-based continuous improvement initiatives across the organization, with an emphasis on best practices implementation and safety. Building on program evaluations, internal client and program data, and up-to-date reviews of the broader evidence base, the Coordinator examines evidence-based standards through the collection and analysis of data to guide clinical practice, excellence in client service and organizational efficiency.

The Quality Improvement Coordinator will demonstrate the following:

  • Able to communicate respectfully and positively with the public, staff and clients and presents self in an approachable and friendly manner
  • Demonstrates enthusiasm for ongoing professional development activities, and engages in reciprocal learning experiences with colleagues and supervisors
  • Demonstrates active listening abilities, is coachable and responds positively to supervision
  • Demonstrates a strong commitment to personal and professional ethics, integrity and responsibility.
  • Able to manage own emotions and strong feelings; maintain a calm and tactful composure under a broad range of challenging circumstances
  • Able to be self-motivated, self-directed and present in a professional demeanor


  • Develop strategies for identifying areas for quality improvement and develops performance improvement targets across the agency
  • Collaborate to identity improvement and efficiency needs reflected in client support and services and agency program
  • Collaborate to identity improvement needs reflected in internal evaluation data or for by health system and research literature reviews
  • Align quality improvement priorities with those of the Provincial Leadership Team and the Manitoba Health system
  • Inform the Provincial Management Team, program leads and service delivery staff on the value and methods of evidence-based quality improvement
  • Guide the planning of quality improvement projects, with a focus on accountability as well as detailing time and other costs.
  • Implement project and quality improvement approaches
  • Collaborate around data collection, analysis and reporting of results from the monitoring and assessment of QI projects
  • Liaise with external agencies as needed
  • Recommend strategies for implementation of positive quality improvement initiatives
  • Document quality improvement processes and outcome details within the agency for future reference
  • Prepare and disseminate project process and outcome summaries to various audiences within the agency
  • Recommend strategies for building an organizational culture that values constructive assessment and evidenced-based practice changes.


  • Undergraduate degree is required (Public administration, health sciences administration, or health information management) Completion of Quality Management training is considered an asset. Graduate degree is an asset.
  • Three to five years’ experience in a quality management or quality improvement role is required preferably within a similar setting. A combination of relevant education and experience will be considered.
  • Clinical experience is an asset.
  • Demonstrated ability to use computer technology to capture, manage, analyze, report, and present data.
  • Ability to write technical reports with a high level of proficiency.
  • Computer literacy with data analysis software programs, knowledge of statistical procedures and applications is considered an asset.
  • Working knowledge of SPSS is considered an asset
  • Highly proficient in Microsoft Office is required.
  • Background in quality management and/or patient/workplace safety is required.
  • Ability to work effectively under pressure to meet scheduled deadlines.
  • Ability to use creative problem solving, effectively using quantitative and qualitative data to support alternate solutions.
  • Excellent written communication skills are required to produce correspondence for a variety of audiences, including all levels of staff and leadership.
  • Excellent interpersonal skills with the ability to maintain effective working relationships with all levels of staff, including internal and external stakeholders.
  • Extensive experience in change management and project management
  • Experience working under pressure of deadlines and responding to competing priorities.
  • An understanding of substance use, mental health and gambling
  • An understanding of knowledge exchange.
  • Alignment with AFM philosophy and a solid commitment to client-centred thinking and approaches is essential.
  • An understanding of, and sensitivity to, working with culturally diverse populations is essential.
  • Fluency in French, both oral and written, will also be considered an asset for this position.
  • Incumbent must have valid driver’s license and access to a reliable vehicle; some travel may be required.

The Competencies for the Quality Improvement Coordinator opportunity are:

  • Adaptability/Flexibility
  • Client Service Orientation
  • Creativity and Innovation
  • Diversity and Cultural Responsiveness
  • Effective Communication
  • Ethical Conduct and Professionalism
  • Interpersonal Rapport/Savvy
  • Planning and Organizing
  • Teamwork and Cooperation

It is AFM practice to request a criminal record check and conduct and child abuse registry check prior to finalizing the appointment of successful candidates.

Competition Number:  2020-040         

Salary Range:  $36.04 to $43.74 per hour (under review)

Closing Date:  Open until suitable candidate is identified

Apply in writing to: 
Director of Decision Support, Education and Staff Development
Addictions Foundation of Manitoba
1031 Portage Avenue Winnipeg, MB R3G 0R8
Fax: (204) 944-7082

E-mail: DSESD@afm.mb.ca

We thank all applicants and advise that only those selected for further consideration will be contacted.








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